OpenPhone is a collaborative cloud VoIP system built to streamline dispatch communication. By sharing dedicated US numbers and centralizing broker text threads, your team can leverage automated snippets and call recording to secure rates faster and keep driver check-ins organized.
A shared number allows an entire dispatch pod or team to share responsibility for a single US business line. When a broker calls or texts about an available load, every assigned agent can see the notification, read previous conversation logs, and respond instantly, preventing lost loads due to delayed replies.
Yes. Multiple dispatchers can place outbound calls and send text messages simultaneously using the same shared business line. Inbound broker calls can be set to ring everyone at once or route sequentially to ensure immediate pickup.
Yes. OpenPhone provides domestic US text messaging (SMS) and media sharing (MMS). Dispatchers can send and receive rate confirmations, bills of lading (BOLs), photos of equipment, and address details directly within the conversation thread.
Yes. OpenPhone features both automatic and one-click manual call recording. This allows dispatchers and agency managers to verify agreed-upon freight rates, review detention terms, and maintain clear records in case of rate disputes.
Yes. OpenPhone is a web- and app-based cloud platform that functions internationally over standard internet connections. When operated through EPL Solutions' dedicated US Windows RDPs or verified VPNs, your team maintains a fully compliant, authentic US operational presence.
EPL Solutions delivers fully verified, pre-configured OpenPhone accounts with immediate turnaround upon order confirmation. Every account includes our Instant Replacement / Refund Policy—if you face administrative access locks, verification prompts, or routing difficulties, our technical team resolves the issue or replaces the account immediately.
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